Refund policy
Last updated:
If Pro is not right for you, you can get a full refund within 14 days of your first subscription payment, no questions asked. You can also cancel your subscription at any time.
How to get a refund
- Write to iletisim@helovo.com from the email address you used for the purchase, or
- use the link in the receipt Paddle sent you, or find your order at paddle.net, and request a refund.
What happens
- Paddle refunds the payment method you used. Depending on your bank, the money usually arrives within 5–10 business days.
- With the refund your subscription is canceled and your account returns to the free plan. Your projects are not deleted; you can keep using them within the free plan's limits.
Renewals and cancelling
Cancel at any time from the "Manage subscription" link on your Account page; you are not charged for the next period and keep Pro until the end of the one you paid for. Renewal payments are not refunded.
We do not refund after 14 days from the first payment. If you ran into a serious problem caused by the Service, write to us and we will look at your case. Mandatory consumer rights in your country of residence are not affected.
Seller
Our orders are processed by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refunds.
Questions? Write to us: iletisim@helovo.com